FAQ

FAQ

Frequently Asked Questions

  1. Is your credit card payment facility secured?
    Our online payment partner IPAY88, helps us in processing the payments. They are one of the best and most reputed online payment gateways in worldwide.
  2. I don’t have credit card, can I pay using bank transfer?
    Yes, we accept transfers from major banks (Maybank, CIMB, etc) and Credit Cards (Visa/Master) via IPAY88.
  3. I bought the items and is there any hidden charges for the delivery fees?
    Delivery fees will be calculated base on volumetric and weight. All the fees will be shown on checkout page. There’s no hidden charges.
  4. Why have I not received my items?
    Tracking code will be sent to your email if the parcel is out for delivery, you may trace the status from the given courier link. If you didn’t receive or couldn’t get the status, kindly contact us at fb live chat so we can assist you.
  5. Help! I still don’t understand how to purchase.
    You can chat with us at Whatsapp/fb live chat and our agents are happy to assist.